Sky
A brand new digital journey enabling Sky customers to move house and stay with Sky.
As a Technical Lead at Sky for 8 months, I provided hands-off guidance to the team, leveraging my expertise in architecture and API knowledge to lead the creation and delivery of a new digital home move journey for customers. This initiative was aimed at addressing previous failed attempts by the company.
I undertook a comprehensive analysis to understand the root causes of past failures and utilised this insight to develop detailed solution design documentation. These designs not only provided guidance to my team but also served as a valuable reference for other tech leads and their teams within the organisation.
My approach involved a deep dive into the intricate architecture of Sky, enabling me to outline precise technical specifications and utilise the C4 model to provide a contextual, container, and detailed component-level view of the to-be capability. This meticulous approach ensured that the new digital journey would seamlessly integrate with existing systems and deliver a superior customer experience.
This experience allowed me to embrace a more holistic approach to technical leadership, emphasising the importance of adaptability and continuous learning in the face of ambiguous challenges. As a result, I emerged as a more well-rounded Tech Lead, equipped with valuable insights and skills to navigate complex projects effectively and drive impactful digital transformations.